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Emotional Intelligence in Public Relations

An Interactive 5-Day Training Course

Emotional Intelligence in Public Relations

Strengthening Communication, Influence, and
Relationship Management through Emotional Intelligence

NASBA
Classroom Schedule
Date Venue Fees
12 - 16 Jan 2026 Madrid $ 5,950
03 - 07 Aug 2026 Amsterdam $ 5,950
23 - 27 Nov 2026 Madrid $ 5,950
11 - 15 Jan 2027 Madrid $ 5,950

Introduction

This GLOMACS Emotional Intelligence in Public Relations training course equips PR professionals, communication specialists, and organizational representatives with the essential emotional intelligence (EI) skills needed to manage stakeholder relations effectively, handle media interactions with confidence, and lead communication initiatives with empathy and impact.

Public Relations is a people-centric discipline where emotions, perceptions, and human connections drive success. By mastering the components of emotional intelligence — self-awareness, empathy, social skills, and self-regulation — participants will learn how to create meaningful engagement, manage crises gracefully, and communicate authentically across all channels.

  • Understanding the role of emotional intelligence in modern PR practices
  • Building self-awareness and emotional control in high-pressure environments
  • Communicating with empathy and authenticity to different audiences
  • Strengthening professional relationships through active listening and empathy
  • Managing media crises and public perception using EI principles

Objectives

At the end of this training course, you will learn to:

  • Apply emotional intelligence to improve public relations outcomes
  • Communicate with empathy and clarity across diverse audiences
  • Strengthen relationships through trust and emotional awareness
  • Handle difficult conversations and crises with composure
  • Build a confident and resilient PR leadership mindset

Training Methodology

This training course uses a blend of instructor-led sessions, guided discussions, and real-world PR case analysis. Participants will engage in interactive exercises to develop emotional intelligence skills that can be applied immediately in communication planning, stakeholder management, and crisis situations.

Organisational Impact

Organisations will benefit from enhanced PR performance and brand credibility through:

  • More effective communication strategies driven by emotional awareness
  • Improved crisis management and public engagement outcomes
  • Greater collaboration between internal and external stakeholders
  • Enhanced trust and relationship-building with audiences
  • A more positive and authentic brand reputation
  • Higher employee morale through emotionally intelligent leadership

Personal Impact

Participants will develop deeper self-awareness and interpersonal skills through:

  • Greater confidence in managing media and stakeholder interactions
  • Improved empathy and understanding of audience perspectives
  • Enhanced communication clarity and persuasion abilities
  • Stronger stress management in fast-paced PR environments
  • Better teamwork and collaboration through emotional awareness
  • Personal growth as an emotionally intelligent communicator

Who should Attend?

This GLOMACS Emotional Intelligence in Public Relations training course is ideal for professionals involved in public relations, media communication, and stakeholder engagement, including:

  • Public Relations Managers and Executives
  • Corporate Communication Specialists
  • Media and Press Officers
  • Marketing and Branding Professionals
  • Government and Non-Profit Communication Officers
  • Anyone seeking to strengthen emotional intelligence for communication excellence
Course Outline
Day 1

Understanding Emotional Intelligence in Public Relations

  • Definition and components of emotional intelligence (EI)
  • The connection between emotions, communication, and public perception
  • Role of EI in effective PR strategy and stakeholder engagement
  • Understanding your emotional strengths and triggers
  • Assessing emotional competencies for PR success
  • Building a foundation for emotionally intelligent communication
Day 2

Self-Awareness and Self-Management in PR

  • Developing self-awareness under media pressure
  • Managing emotions during interviews and press events
  • Building resilience and composure in crisis communication
  • Techniques for emotional regulation and decision-making
  • Maintaining professional tone and credibility in public interactions
  • Turning criticism into constructive growth
Day 3

Empathy and Social Awareness in Stakeholder Relations

  • Understanding the needs and perspectives of key audiences
  • Building empathy for clients, media partners, and the public
  • Recognizing emotional cues in verbal and non-verbal communication
  • Enhancing cultural sensitivity in global PR settings
  • Applying emotional intelligence in brand storytelling
  • Using empathy to strengthen stakeholder trust and collaboration
Day 4

Relationship Management and Influence through EI

  • Building authentic relationships with journalists and influencers
  • Managing challenging stakeholders and high-conflict situations
  • Emotional intelligence techniques for persuasive communication
  • Collaborative problem-solving in PR and media relations
  • Leadership communication using EI principles
  • Enhancing negotiation and influence through emotional awareness
Day 5

Emotional Intelligence in Crisis and Reputation Management

  • Applying EI principles to manage public image crises
  • Communicating effectively under pressure and uncertainty
  • Balancing transparency and confidentiality in public statements
  • Handling criticism, misinformation, and negative publicity
  • Developing emotionally intelligent crisis communication frameworks
  • Action planning for sustainable EI-driven communication excellence
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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