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The Art of Advanced Communication for Healthcare Professionals

An Interactive 5-Day Training Course

The Art of Advanced Communication for Healthcare Professionals

Communication, Persuasion, and Influence with a Focus on Emotional Intelligence

NASBA
Classroom Schedule
Date Venue Fees
23 - 27 Mar 2026 Dubai $ 5,950
20 - 24 Apr 2026 Dubai $ 5,950
15 - 19 Jun 2026 Dubai $ 5,950
31 Aug - 04 Sep 2026 Dubai $ 5,950
07 - 11 Sep 2026 Vienna $ 5,950
09 - 13 Nov 2026 Dubai $ 5,950
28 Dec - 01 Jan 2027 London $ 5,950
22 - 26 Mar 2027 Dubai $ 5,950

Introduction

This intensive The Art of Advanced Communication for Healthcare Professionals training course, designed for healthcare professionals, emphasises advanced communication, combining principles of emotional intelligence, persuasion, and influence. It aims to enhance participants' communication skills, vital for effective leadership and patient care in the fast-paced, technology-driven healthcare environment.

Objectives

  • Master planning and execution of effective communication strategies.
  • Develop a deep understanding of one’s communication style and emotional intelligence.
  • Gain proficiency in reading and adapting to feedback, body language, and communication styles.
  • Enhance skills in presenting, persuading, and managing conflicts.

Training Methodology

The interactive training course will involve tutor input, discussions, case studies, role-play feedback sessions, video analysis, and practical exercises tailored to the healthcare environment.

Organisational Impact

Healthcare organisations can expect the following:

  • Improved communication and leadership skills among staff.
  • Enhanced patient care through better understanding and empathy.
  • More effective team collaboration and conflict resolution.

Personal Impact

Participants will:

  • Develop advanced communication skills applicable in professional and personal settings.
  • Learn techniques to manage emotions and understand others' perspectives.
  • Build confidence in public speaking and interpersonal interactions.

Who should Attend?

Healthcare professionals at any level within the organisation are keen to enhance their communication, emotional intelligence, and leadership skills.

Course Outline
Day 1

Communicating Yourself in Healthcare

  • What is Communication? Understanding its impact in healthcare.
  • Types of communication
  • Role and Beliefs in Communication: How personal beliefs affect interactions
  • Emotional Intelligence: The foundation of effective communication
  • Reading People: Developing awareness in a healthcare setting
  • Case study: Enhancing your presentation skills and content
Day 2

Verbal Communication and Emotional Intelligence

  • Self-awareness and emotional intelligence
  • Communication Styles: Adapting to diverse patients and colleagues
  • Para-language: Understanding voice and tone
  • Positive and negative language in patient care
  • Giving & receiving feedback: Essential for team improvement
  • Case study: Setting standards for staff and patient one-to-one conversations
Day 3

Non-Verbal Communication in Healthcare

  • Body Language: Interpreting and using non-verbal cues.
  • Gestures and their meanings in different cultures.
  • Communicating in Meetings: Strategies for effective team meetings.
  • Written Communications: Clarity and professionalism in documentation.
  • Case study: Improving written communication and reports
Day 4

The Art of Presentation in a Healthcare Context

  • Preparing to Present: Tailoring content to the audience
  • Planning Content: What to say and what to omit
  • Visual Aids: Enhancing understanding in presentations
  • Managing Q&A Sessions: Engaging the audience
  • Emotional State: Techniques for maintaining composure
  • Case study: Conducting challenging conversations
Day 5

Influence, Persuasion, and Conflict Management in Healthcare

  • Models of Persuasion: Balancing push and pull strategies
  • Understanding Conflict: Strategies for resolution in healthcare settings.
  • Self-Perception vs. External Perception: Bridging the gap
  • Talking Organisationally: Communicating effectively within the organisation
  • Cross-Cultural Communication: Strategies for a diverse workplace
  • Planning to Make a Difference: Implementing learned skills
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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