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Achieving Operational Excellence Through People

An Interactive 5-Day Training Course

Achieving Operational Excellence Through People

Delivering Superior Values to Customers, Employees and Stakeholders

NASBA
Classroom Schedule
Date Venue Fees
13 - 17 Apr 2026 London $ 5,950
29 Jun - 03 Jul 2026 Dubai $ 5,950
13 - 17 Jul 2026 Amsterdam $ 5,950
05 - 09 Oct 2026 Dubai $ 5,950
19 - 23 Oct 2026 London $ 5,950
28 Dec - 01 Jan 2027 Amsterdam $ 5,950

Introduction

Are you looking to achieve Operational Excellence and deliver superior value to your customers, employees, and stakeholders? Do you want to learn how to align people, processes, and technology for Operational Excellence and develop a people-centred culture that fosters continuous improvement and sustainable success? Then our "Achieving Operational Excellence Through People: Delivering Superior Values to Customers, Employees, and Stakeholders," training course is exactly what you need.

This GLOMACS 5-day Achieving Operational Excellence Through People training course will equip you with the knowledge, skills, and tools you need to achieve Operational Excellence through a people-centred approach. You will learn how to build a customer-centric culture that fosters employee engagement and empowerment, implement effective continuous improvement initiatives, engage stakeholders, and sustain Operational Excellence over time.

Throughout the course, you will immerse yourself in real-world case studies, interactive exercises, and group discussions that will reinforce your learning and engage you with other participants. By attending this course, you will gain a competitive edge in today's fast-paced and dynamic business environment, improve your professional skills, and contribute to the success of your organization.

Objectives

By the end of this Achieving Operational Excellence Through People training course, participants will be able to:

  • Understand the benefits of a people-centred approach to achieve Operational Excellence
  • Align people, processes and technology for Operational Excellence
  • Build a customer-centric culture through employee engagement
  • Empower employees for continuous improvement
  • Engage stakeholders for Operational Excellence
  • Sustain Operational Excellence over time

Training Methodology

The training course will use a variety of interactive teaching methodologies, including lectures, case studies, group discussions, and exercises. Participants will be encouraged to share their experiences and perspectives to enhance the learning experience. The course will also include pre-course reading materials and post-course action plans to ensure participants can apply their knowledge to their organizations.

Organisational Impact

By sending their employees to this Achieving Operational Excellence Through People training course, organizations can expect to:

  • Increase operational efficiency and effectiveness
  • Improve customer satisfaction and loyalty
  • Empower employees to take ownership of their work and contribute to continuous improvement initiatives
  • Develop a culture of accountability and teamwork
  • Achieve sustainable competitive advantage through Operational Excellence

Personal Impact

By attending this Achieving Operational Excellence Through People training course, participants can expect to:

  • Develop their knowledge and skills in achieving Operational Excellence through a people-centred approach
  • Learn from real-world case studies and interactive exercises
  • Share their experiences and perspectives with other participants
  • Develop a post-course action plan to apply what they have learned to their organizations
  • Improve their professional skills and contribute to the success of their organization.

Who should Attend?

This GLOMACS Achieving Operational Excellence Through People training course is ideal for:

  • Business Leaders and Managers who are responsible for driving Operational Excellence within their organizations
  • Human Resource Professionals who are responsible for employee engagement and development
  • Quality Professionals who are responsible for implementing continuous improvement initiatives
  • Project Managers who are responsible for implementing operational improvements
  • Anyone interested in learning about how to achieve Operational Excellence through a people-centered approach
Course Outline
Day 1

Introduction to Operational Excellence and People-Centered Approach

  • Overview of Operational Excellence and its Benefits
  • Importance of a people-centred Approach to Achieve Operational Excellence
  • How to align people, processes and technology for Operational Excellence
  • Case studies of successful companies that achieved Operational Excellence through a people-centred approach
Day 2

Building a Customer-Centric Culture

  • Understanding customer needs and expectations
  • Creating a customer-centric culture through employee engagement
  • Importance of customer feedback and how to leverage it for improvement
  • Tools and techniques to deliver superior value to customers
Day 3

Empowering Employees for Continuous Improvement

  • The Role of Leadership in empowering employees
  • Importance of a continuous improvement mindset
  • Building a Culture of Accountability and Ownership
  • Implementing employee training and development programs
Day 4

Engaging Stakeholders for Operational Excellence

  • Identifying and engaging stakeholders
  • Importance of stakeholder feedback and how to leverage it for improvement
  • Implementing effective communication strategies
  • Managing stakeholder expectations and addressing their concerns
Day 5

Sustaining Operational Excellence

  • Importance of sustainability and continuous improvement
  • Tools and Techniques to Sustain Operational Excellence
  • Measuring and monitoring progress towards Operational Excellence
  • Case studies of companies that sustained Operational Excellence over time
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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