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Operational Process Design and Improvement

An Interactive 5-Day Training Course

Operational Process Design and Improvement

Optimising Business Processes for Agility, Efficiency, and Sustainable Performance

NASBA
Classroom Schedule
Date Venue Fees
04 - 08 May 2026 Dubai $ 5,950
02 - 06 Nov 2026 London $ 5,950
14 - 18 Dec 2026 Dubai $ 5,950

Introduction

This GLOMACS Operational Process Design and Improvement training course equips professionals with advanced techniques for designing and improving operational processes to enhance performance, reduce inefficiencies, and deliver value. It focuses on process-centric thinking to support organisational agility and customer satisfaction.

Participants will gain practical tools and methodologies to map, analyse, redesign, and optimise business processes for maximum impact. The training course addresses both strategic and tactical aspects of operational excellence, making it essential for leaders driving transformation.

This Operational Process Design and Improvement training course will highlight:

  • End-to-end process design fundamentals and best practices
  • Analytical techniques for diagnosing process inefficiencies
  • Tools for process mapping, modelling, and redesign
  • Application of Lean and continuous improvement principles
  • Measuring and sustaining improved process performance

Objectives

At the end of this Operational Process Design and Improvement training course, you will learn to:

  • Understand the key principles of operational process design
  • Apply diagnostic tools to analyse current workflows
  • Redesign processes to align with organisational goals
  • Improve process efficiency using Lean and improvement tools
  • Implement performance measures to sustain gains

Training Methodology

This training course uses a mix of instructor-led presentations, hands-on exercises, group discussions, and real-life process case applications.

Organisational Impact

By sending participants to this Operational Process Design and Improvement training course, your organisation will:

  • Streamline core processes to improve productivity
  • Reduce operational waste and unnecessary costs
  • Enhance responsiveness to customer and market needs
  • Improve consistency and quality of output
  • Foster a culture of continuous process improvement
  • Enable transformation through structured process design

Personal Impact

Participants will gain the ability to:

  • Map and analyse business processes with clarity
  • Design efficient and effective process improvements
  • Use structured tools to drive operational change
  • Link process thinking with strategic performance goals
  • Collaborate across functions for process alignment
  • Position themselves as key contributors to innovation

Who should Attend?

This GLOMACS Operational Process Design and Improvement training course is ideal for professionals responsible for operations, efficiency, and process improvements, including:

  • Operations and Process Managers
  • Business Analysts and Process Designers
  • Quality and Continuous Improvement Leaders
  • Transformation and Change Agents
  • Department Heads and Functional Managers
Course Outline
Day 1

Understanding Process Design and Performance

  • Introduction to process thinking and value creation
  • Key components of operational process design
  • Process performance indicators and metrics
  • Types of processes: core, support, and management
  • Defining process scope and boundaries
  • Value chain and process architecture
  • Case examples of successful process design
Day 2

Process Mapping and Analytical Tools

  • Process documentation techniques (SIPOC, flowcharts)
  • Tools for capturing current state processes
  • Process analysis for identifying bottlenecks
  • Root cause analysis for underperformance
  • Assessing cycle time, cost, and quality factors
  • Swimlane diagrams and cross-functional mapping
  • Using data for process insight and decision-making
Day 3

Process Redesign and Lean Principles

  • Principles of Lean process improvement
  • Identifying and eliminating waste (TIMWOOD)
  • Redesign approaches for future-state processes
  • Error-proofing and simplification strategies
  • Balancing efficiency with flexibility
  • Customer-centric process design
  • Selecting improvement opportunities and priorities
Day 4

Implementation and Change Enablement

  • Developing a process implementation plan
  • Change management in process redesign
  • Stakeholder communication and alignment
  • Piloting and scaling improved processes
  • Training and support systems
  • Creating a process governance structure
  • Addressing resistance and maintaining engagement
Day 5

Measuring, Sustaining, and Innovating Processes

  • Establishing performance measurement systems
  • Process dashboards and visual management
  • Auditing and continuous monitoring practices
  • Embedding continuous improvement mindsets
  • Linking process innovation to strategy
  • Leveraging technology for process automation
  • Action planning for personal and organisational impact
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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