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Benchmarking : Comparing Your Performance with the Best

An HRCI Pre-Approved Training Course

Benchmarking : Comparing Your Performance with the Best

Tools and Methodologies for Continuous Quality Improvement

HRCI NASBA
Classroom Schedule
Date Venue Fees
27 - 31 Jul 2026 Paris $ 5,950
21 - 25 Sep 2026 Istanbul $ 5,950
23 - 27 Nov 2026 Amsterdam $ 5,950
21 - 25 Dec 2026 Dubai $ 5,950

Introduction

Benchmarking is one of the most recognized and widely used business tools. Benchmarking is a practical way to analyze procedures, statistics, products, and services in a related environment – those of a competitor, partner, or another department of the same organisation. Its primary purpose is to provide avenues for improvement in private, government and non-governmental organizations. This introductory training course will focus on the practical and theoretical aspects of benchmarking and performance improvement.

You will learn why benchmarking is a viable tool that provides useful information for improving virtually any organisation or activity. You will discover the practical benefits of benchmarking and how to use these in your department, team or organisation. This exciting and innovative training course will focus on the practical and theoretical aspects of benchmarking.

This GLOMACS training course will highlight:

  • An introduction to benchmarking
  • Performance measurement principles
  • The different types of benchmarking and when to use them
  • How to run a benchmarking project more effectively
  • Understanding data, metrics and analysis tools

Objectives

At the end of this Benchmarking training course, you will learn to: 

  • Describe the benefits of benchmarking
  • Discuss how benchmarking activities can lead to organizational success
  • Apply the correct methodology to data collection and analysis
  • Analyze the appropriate methods of continuous improvement
  • List the advantages of effective performance measurement

Training Methodology

This Benchmarking training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes stimulating presentations supporting each of the topics together with interactive trainer lead sessions of discussion.

There will also be many practical sessions where participants can practice and experience course-related activities. Practical exercises, case studies, short video presentations, small group work and feedback will be used to facilitate learning.

Organisational Impact

Benchmarking is essential to success in any setting. This training course will have a very positive impact on the organisation, including:

  • Managers with a detailed understanding the benchmarking process
  • Improved relationships (customers, employees, suppliers, partners, and others)
  • Increased program, project and systems effectiveness
  • Increased value creation and value capture from diverse assets (tangible and intangible)
  • Staff with practical skills that can be applied in many workplace settings
  • Improved engagement with all stakeholders

Personal Impact

By attending this Benchmarking training course participants will develop important work-related skills and competencies. These include:

  • A detailed understanding of the practice of benchmarking
  • Practical skills in continuous improvement
  • An understanding of the importance of metrics
  • Improved use of strategic tools
  • Increased understanding of how to implement an effective benchmarking project
  • Develop practical and transferable skills

Who should Attend?

This Benchmarking training course is suitable for a wide range of professionals but will greatly benefit:

  • Engineers
  • Accountants and Finance Staff
  • Operation Managers / Process Managers
  • HSE Leaders
  • Middle Managers and Team Leaders involved in process improvement
  • Project and Programme Managers
  • Change Leaders
  • Human Resource (HR) Professionals
  • Any Manager who needs to improve their skills in Benchmarking and Performance Management
Course Outline
Day 1

Performance Measurement: Why It Matters and How To Do It?

  • The Need for Performance Measurement
  • Using Measurement to Transform Your Organisation
  • The History of Measurement
  • Key Performance Indicators (KPI) Explained
  • Measuring the Correct Things
Day 2

The Process of Benchmarking

  • History of Benchmarking
  • Benchmarking Terminology
  • Strategic, Performance and Process Benchmarking
  • Internal vs. External Benchmarking
  • Applying the Most Appropriate Benchmarking Approach
Day 3

Conducting a Benchmarking Project

  • How to Identify Suitable Benchmarking Projects
  • Running a Successful Benchmarking Project
  • The Phases of Benchmarking
  • Identifying and Selecting Metrics and Partners
  • Benchmarking Project Management
Day 4

Understanding Data, Metrics and Analysis Tools

  • Data Use and Abuse: Using Data Constructively
  • A Simple Revision of Key Statistical Terms and Techniques
  • The Importance of the Standard Deviation and Variance
  • The CATWOE Technique, RCA, 5-Whys and Cause & Effect
  • Collecting and Analysing Benchmarking Information
Day 5

Essential Tools for Benchmarking and Continuous Improvement

  • Kaizen and Continuous Improvement
  • DMAIC and Six Sigma
  • Poka-Yoke Approaches
  • Legal and Ethical Issues in Benchmarking
  • Personal Action Planning
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
  • The certificate will also have HR Certification Institute (HRCI) reference and the learning hours awarded shall be used toward HRCI re-certification credit(s).
Providers and Associations

Endorsed Education Provider

HRCI
KHDA
NASBA

In Association With

Options & Brochure
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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