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Best Practices for Managing Union Employees

An HRCI Pre-Approved Training Course

Best Practices for Managing Union Employees

Developing Leadership and Management Skills for Workplace Harmony, Collaboration, and Effective Relationship Management

HRCI NASBA
Classroom Schedule
Date Venue Fees
28 Sep - 02 Oct 2026 Dubai $ 5,950
Online Schedule
Date Venue Fees
28 Sep - 02 Oct 2026 Online $ 3,950

Introduction

In this topical and very practical course you will learn both management and union best practices on important issues such as discipline, performance management, mental health, conflict resolution, and negotiated agreements. Develop skills to help eliminate negative behaviours and engage difficult people. Reduce conflict arising from the interpretation labour agreements and other industrial issues. Understand the difference between Employee Relations (ER) and Industrial Relations (IR).

In this skills-building training course designed for both managers and union representatives, you will learn global best practices in managing unionised employees.

This training course will highlight:

  • Best practices in Employee relations (ER)
  • Leading and managing in a union environment
  • Developing your conflict management skills
  • Relationship management
  • Win-win outcomes
  • Best practices - learning from others

Objectives

By the end of this training seminar, you will be able:

  • Discuss best practices in managing unionised employees
  • Identify issues in the union/management relationship and how to address them
  • Describe appropriate processes and approaches that support collaboration
  • Understand the importance of relationship management
  • Differentiate between positive and negative conflict

Training Methodology

This course will use various proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes stimulating presentations supporting each of the topics and interactive trainer lead sessions of discussion.

There will also be practical sessions where participants can practice and experience course-related activities. Practical and fun exercises, short video presentations, small group work and feedback will be used to facilitate learning.

Organisational Impact

  • Development of practical skills that can be applied immediately after the course
  • Stronger labour management relations to enhance organisational capabilities
  • Improved labour relations systems that promote worker satisfaction and high performance
  • Reduced time and costs spent on conflict
  • Improved collaboration

Personal Impact

  • Develop practical and transferable skills for the future
  • Will enable participants to understand current best practices
  • Will allow participants to work collaboratively with others
  • Develop awareness in the field of trade unions
  • Improved employee initiatives

Who should Attend?

This GLOMACS training course is suitable for a wide range of professionals but will especially benefit:

  • Anyone involved in Industrial Relations (IR), Employee Relations (ER) or Labour Relations
  • Human Resource Management (HRM) Professionals
  • Union Delegates and Officials
  • Employee Relations (ER) Personnel
  • Industrial Relations (IR) Personnel
  • Those Managers who would benefit from an understanding of trade union and IR issues
Course Outline
Day 1

Leading and Managing in a Union Environment 

  • Best practices in Employee Relations (ER) and Industrial relations (IR)
  • The state of the employee relationship
  • Trade unions in the second decade of the 21st Century
  • Employee Relations in the time of coronavirus
  • The damaged psychological contract
Day 2

Developing Your Conflict Management Skills 

  • Perceptions of conflict
  • Positive & negative conflict
  • Resolving and conflict – evidence-based methods
  • De-escalation techniques
  • Alternative Dispute Resolution (ADR)
Day 3

Relationship Management 

  • The importance of a Management/Union partnership
  • Relationship Management techniques
  • Understanding the psychology of influence
  • Use of active listening & appropriate assertiveness techniques
  • The importance of Emotional intelligence (EI)
Day 4

Win-Win Outcomes 

  • Getting to yes – achieving win-win
  • Elements of Negotiation
  • Understanding your BATNA, WATNA and MLATNA
  • Using Chips & Chops
  • Avoiding negotiation mistakes
Day 5

Best Practices - Learning from Others 

  • What are the world’s best organisations doing?
  • Collective bargaining that promotes growth for all
  • Corporate Social Responsibility (CSR)
  • Mental Health and Resilience
  • Personal Action Planning (PAP)
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
  • The certificate will also have an HR Certification Institute (HRCI) reference and the learning hours awarded shall be used toward HRCI recertification credit(s).
Providers

Endorsed Education Provider

HRCI
NASBA
Options & Brochure
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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