An Interactive 5-Day Training Course
HR Operations: Building a Customer-Centric HR Service Delivery Model
Transforming HR Functions to Enhance Employee Experience and Organisational Value
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This GLOMACS HR Operations: Building a Customer-Centric HR Service Delivery Model training course provides HR professionals with the strategies, frameworks, and tools needed to shift from traditional HR practices to a customer-centric service delivery model. Modern organisations increasingly recognise employees as internal customers whose experience directly impacts productivity, engagement, and organisational success.
Through this training course, participants will explore how to design and implement HR operations that prioritise user experience, enhance service accessibility, and deliver measurable value. Emphasis will be placed on aligning HR functions with business objectives, adopting digital solutions, and embedding a customer-focused culture throughout the HR service delivery model.
At the end of this HR Operations: Building a Customer-Centric HR Service Delivery Model training course, you will learn to:
This training course uses an interactive approach that blends expert-led instruction, facilitated discussions, and applied frameworks. Participants will engage in scenario-based exercises that reflect real-world HR challenges, ensuring that concepts are directly applicable to their professional contexts.
Organisations will benefit from more effective HR service delivery and enhanced employee engagement through:
Participants will gain advanced HR operational skills to strengthen their professional capabilities through:
This GLOMACS HR Operations: Building a Customer-Centric HR Service Delivery Model training course is designed for HR professionals and leaders responsible for HR operations and service delivery, including:
No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.
No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.
Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.
Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.
GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.
Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.
Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.
Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.
Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.
Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.
