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Industrial Relations (IR), Employee Relations (ER) & Trade Union Harmony

An HRCI Pre-Approved Training Course

Industrial Relations (IR), Employee Relations (ER) & Trade Union Harmony

Negotiation, Conflict Resolution,and Engagement in Organisations

HRCI NASBA
Classroom Schedule
Date Venue Fees
26 - 30 Oct 2026 Dubai $ 5,950

Introduction

This exciting and innovative GLOMACS training course will introduce you to the latest and world best practices in Industrial and Employee Relations (ER-IR), suitable for all African organisations. This course is very practical and highly rewarding.  It is about the maintenance of the employment relationship, essentially how trade unions and management of an organisation interact and can cooperate to encourage capacity building.

This interactive GLOMACS training course will provide participants with current and important information on the structure, functions and objectives of Trade Unions. It will also explore transformational IR/ER and encourage good working relationships with all stakeholders.

Industrial Relations (IR) & Employee Relations (ER) has undergone many changes over the past decade, but it continues to be a critical area for all organisations, particularly those in Africa. In the last 40 years, African trade unions  and Industrial Relations (IR) Professionals have built capacity skills, especially in education, gender issues, and health issues.

Expanding on this important work, this GLOMACS training course will highlight:

  • The importance of a Management – Trade union partnership
  • The employment relationship and the psychological contract
  • Managing workplace conflict, mental-health first aid and workplace bullying
  • Negotiation techniques that promote a win-win approach
  • Ways to keep any Trade Union strategically evolving and relevant

Objectives

By the end of this GLOMACS course, participants will learn to:

  • Develop a collaborative approach to Industrial Relations (IR) & Employee Relations (ER)
  • Examine techniques for enhancing & transforming Industrial Relations (IR), Employee Relations (ER) and Trade Unionism
  • Appreciate the importance of employee engagement and empowerment
  • Critically analyse effective conflict resolution and workplace mediation
  • Describe the emerging challenges to trade unions globally and in Africa

Training Methodology

Participants in this GLOMACS course will receive thorough training on the subjects covered by the course outline with the facilitator utilising a variety of proven adult learning teaching and facilitation techniques.

This course is very participatory and interactive. It involves skill practice in a group setting. Training methodology includes individual and group activities that will intersperse the sessions.  A variety of practical sessions, relevant case studies, simulations, and group games and activities are programmed into this interactive course.

Organisational Impact

  • An appreciation of the benefits of transformational Industrial Relations (IR), Employee Relations (ER) and Trade Unionism
  • A focus on best-practices in labour and industrial relations in the African context
  • Stronger labour-management relations
  • Reduced time and costs spent on grievance arbitration
  • Promoting and supporting collaboration in workplace negotiations

Personal Impact

  • Improve your effectiveness as a trade union delegate, official or HR / IR / ER Professional
  • Develop practical, transferable skills and competencies
  • Better understand the future of labour and industrial relations in Africa
  • Practical skills in the skills of workplace mediation
  • Learn about the best ways to negotiate and minimise conflict

Who should Attend?

This GLOMACS training course is suitable to a wide range of Professionals, but will greatly benefit:

  • Anyone involved in Industrial Relations (IR), Employee Relations (ER) or Labour Relations
  • Union Delegates and Officials
  • Human Resource Management (HRM) Professionals
  • Employee Relations (ER) Personnel
  • Industrial Relations (IR) Personnel
  • Those Managers who would benefit from an understanding of trade union and IR issues
  • Anyone who wants to learn practical skills in labour negotiation and workplace mediation
Course Outline
Day 1

Employee, Labour & Industrial Relations in Africa

  • The context for employee & industrial relations
  • Trade unionism in Nigeria – Past, Present & Future
  • Survival/relevance of trade unions – tools for engagement
  • Current Global trends in Employee & Industrial Relations
  • The changing employment relationship and psychological contract
Day 2

Negotiation Skills for Industrial Harmony

  • A win-win approach to negotiation
  • Stages of negotiation
  • The Coleman Raider “bare-bones” model
  • Exploring competition and cooperation
  • Introduction to reframing techniques
Day 3

Managing Conflict and Promoting Industrial Harmony

  • Resolving and managing conflict
  • Avoiding conflict escalation
  • Alternative dispute resolution (ADR)
  • Understanding arbitration, conciliation, and mediation
  • Workplace mediation techniques and skills
Day 4

Key 2nd Decade Issues for the Workplace

  • Emerging workplace issues for ER/IR and Trade Unionists
  • Understanding mental health in the workplace
  • Mental Health First Aid (MHFA) techniques
  • Workplace bullying – analysis, intervention and prevention
  • The future of work – robotics, Artificial Intelligence (AI) and the Flexible Firm
Day 5

The Tools of Engagement

  • Understanding transformational leadership
  • The power of empathy
  • Principles of engagement
  • The importance of stakeholder engagement
  • Personal action planning
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
  • The certificate will also have HR Certification Institute (HRCI) reference and the learning hours awarded shall be used toward HRCI re-certification credit(s).
Providers and Associations

Endorsed Education Provider

HRCI
KHDA
NASBA

In Association With

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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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