Managing Emotions & Evaluating Truthfulness

Introduction

“In any transaction that matters whether it’s between lovers, between parent and child, between salesman and client, between doctor and patient, between suspect and interrogator, between adversaries at an election, emotion is what we’re looking for. Emotions tell us what matters.” – Paul Ekman

It is established that we do business with people that we know, like and trust. Whether you are a manager, negotiator, facilitator, or parent, developing your emotional skills and interacting constructively with others is vital to the success of building successful relationships.

In most interactions, individuals put too much emphasis on the spoken word.  This can lead to relationship breakdown. This workshop will teach you how to read and evaluate others through their verbal and nonverbal behaviours and use this skill to accurately evaluate their credibility or uncover any deception.

During this Managing Emotions & Evaluating Truthfulness training course, you will go far beyond just analysing the words, you will learn how to read and interpret all 5 core channels of communication and learn to master your own emotions and manage those of others.

This GLOMACS training course will highlight:

• A simple framework for developing your emotional skills
• Developing your ability to analyse the verbal and non-verbal behaviours of others and their credibility using real participants in live exercises
• Learning how to spot Micro-expressions using Dr. Paul Ekman’s pioneering training techniques
• Analysing the psychological processes that occur when people lie
• Employing an effective conversation management model, so you are equipped for all types of encounters

Objectives

By the end of this training course, participants will learn to:

• Recognise & manage your own emotions
• Develop powerful strategies for building productive relationships
• Identify hidden messages & deception in others
• Enhance your ability to analyse verbal & nonverbal behavioural cues
• Develop robust questioning strategies to elicit valuable information from others

Training Methodology

Participants to this Managing Emotions & Evaluating Truthfulness training course will receive a thorough understanding on the subjects covered by the course outline with the tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training course methodology includes interactive exercises involving case studies. 

The training course is enriched with unique content, using videos of truth-tellers and liars from high-stake contexts such as international Embassy visa applications, scientifically validated experiments and extracts of CEOs from commercial investment contexts.

Organisational Impact

After this Managing Emotions & Evaluating Truthfulness training course, your employees will:

• Understand how emotions work
• Be able to read emotions in others through their verbal and non-verbal behaviours
• Understand the emotions of others more insightfully
• Use their new skills to develop constructive and positive relationships
• Identify and evaluate clues to lying and truth telling
• Adopt enhanced active listening and observation skills
• Utilise these skills to evaluate truthfulness and credibility

Personal Impact

After this Managing Emotions & Evaluating Truthfulness training course, you personally will:

• Know your emotional triggers and how to manage them
• Be aware of emotional impulses from the outset
• Respond to emotionally charged situations, and not react impulsively towards them
• Identify the importance of baselines and when they occur
• Identify and evaluate ‘hotspots’
• Carry out hypothesis testing
• Take a structured approach to the detection of leakage
• Adopt active listening and observation skills
• Utilise these skills to evaluate truthfulness and credibility