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Managing Healthcare Delivery

An Interactive 5-Day Training Course

Managing Healthcare Delivery

NASBA
Classroom Schedule
Date Venue Fees
06 - 10 Jul 2026 London $ 5,950
16 - 20 Nov 2026 London $ 5,950

Introduction

To mould and strengthen a great healthcare organisation’s sustainability and reputation, it is vital to gain and reach the “Excellence” by having Patient-focus. This 5-day Managing Healthcare Delivery training course provides participants with the knowledge and skills to design, develop, and implement a patient experience-based framework to enhance the overall performance of healthcare organisation.

This highly participative training course will explain how to build high performing, motivating, and engaging healthcare teams, establish and sustain effective clinical relationships, as well as implement tools and strategies to support patient-centered care.

This GLOMACS Managing Healthcare Delivery training course will highlight:

  • Apply effective communication skills
  • Demonstrate healthcare team coaching skills
  • Adapt service excellence by having “Patient-Focus”
  • Patient experience design and implementation
  • Improve Employee and Patient Engagement

Objectives

In-order to have a modern competitive hospital, you will need to adapt the concept of “Patient-Focus” to enhance your healthcare efficiency and reputation. By the end of this training course, participants will be able to know what is meant by “Managing Healthcare Delivery” in transforming the patient experience in healthcare facility. The primary objective of Managing Healthcare Delivery training course is to enhance the healthcare professionals’ skills and knowledge.

At the end of this Managing Healthcare Delivery training course, you will learn how to

  • Increase the awareness and skills of the healthcare patient-focused professionals
  • Establish and sustain effective internal and external relationships strategies
  • Build a coaching culture that supports exceptional patient-care experience
  • Identify the differences in patients’ values, preferences, and expressed needs

Training Methodology

A combination of lectures, case studies and discussion will be utilized during this program as the delegates participation is out goal to maximize the benefits of learning. This allows participants to discuss with other delegates and the presenter their specific problems and appropriate solutions.

Organisational Impact

This Managing Healthcare Delivery training course helps organisations to benefit the following but not limited to:

  • Increase the organizational culture of “Patient-Focus” Orientation
  • Have more awareness of types of patients and how to handle each case
  • Compete effectively among other healthcare providers
  • Spread the collaboration and communication for fostering teamwork

Personal Impact

Participants will benefit from:

  • Results Orientation using balanced decision making
  • Understanding motivation use with effective Communication
  • Focus on Healthcare Quality Orientation as indicators for Customer Satisfaction
  • Create a health culture for Continuous Improvement Process

Who should Attend?

This GLOMACS Managing Healthcare Delivery training course is ideal for healthcare professionals involved in hospital operations and engaged in the patient care, especially:

  • Healthcare Leaders
  • Department Heads
  • Patient Services Team
  • Operations Team
  • Quality Officers
  • Head Nurses
  • Patient Safety Officer
Course Outline
Day 1

Patient-Focus Orientation

  • The 4 Groups of Customers
  • Types of customers
  • The 7 Customer Behaviours
  • Researches Findings
  • A Complaint Is a Gift
  • How to lose your customers?
Day 2

Improving Performance

  • Communication skills with customers
  • Emotional Intelligence
  • Establishing Focus
  • Fostering Teamwork
  • Managing Change
Day 3

Results Orientation

  • Balanced decision making
  • Understanding motivation use
  • Problem and situation analysis
  • Effective Communication
  • Body Language
  • Sandwich Technique
Day 4

Healthcare Quality Orientation

  • Indicators for Customer Satisfaction
  • Cost and Benefits of Quality
  • The Continuous Improvement Process
  • Sustainable development of Quality
  • PDSA Cycle
  • Obstacles to achieving Quality
Day 5

Negotiation Skills

  • Negotiation Styles
  • 4 Key Concepts in Negotiation
  • BATNA, WAP & ZOPA
  • Barriers to Agreement
  • Skills of Effective Negotiators
  • Program Review and Evaluation
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
Related Categories
Healthcare Management
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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