Quality Assurance and Management System

Introduction

With over a million organizations worldwide certified to ISO9001 quality management system alone, no organization can afford to pay the price of the failure to recognize that managing quality assurance and control are essential requirements in the production of good and services. Many organizations have enjoyed extensive benefits from the structured approach to controlling areas of activities and the associated risks but have often missed the opportunity to maximize the return on the initial investment by using a similar approach in other areas of the business.

This GLOMACS 10-day training course is intended to provide delegates with a sound understanding of different approaches to quality assurance. During the first week, the training course will focus on background to the various concepts of managing quality in organizations to ensure the attendees are familiar with quality assurance. During the second week, the training focus will be on practical learning on the implementation of quality management system including internal and third party auditing, which provide assurance that systems are maintained and improved.

Modules

This training course is split into the following modules:

Module I - Essentials of Quality Assurance

Module II - Quality Assurance in Practice

Objectives

By the end of this training course, delegates will be able to:

• Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance
• Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
• Appreciate methods for identifying and improving interaction in business processes including the benefits of the PDCA approach
• Understand the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system
• Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit techniques

Training Methodology

This training course is highly interactive and delegates will have to opportunity to use case study materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning to “real life” issues in their own organization and their experience as customers themselves.

In addition to learning the essential requirements of a quality management system, participants will enjoy a highly participative part of this training course designed to enable them to practice audit techniques though participative role play.

Organisational Impact

• Improved understanding of the role quality assurance has across the whole organization
• A shared organizational vision for promoting quality assurance
• Use of quality systems in selecting and controlling contractors and outsourcing
• Improved intra / inter departmental communication effectiveness
• Benefits of developing effective management systems to:
  • Improve employee morale and cooperation
  • Increase profitability
  • Enhance planning, quality assurance and quality control measures
  • Improve leadership and team building skills

Personal Impact

• An increased appreciation of their role in helping their organization achieve improved quality assurance and control
• Enhanced leadership and team building skills required to enhance their career
• Improved active listening and questioning skills
• Improved problem solving and thinking skills