The Boston Advanced Operational Management Programme

Introduction

The art and science of management is, sadly, one of the most poorly defined, least understood and inadequately implemented organisational functions essential to all operations. This situation is not helped by the common confusion between management and leadership. Unhelpfully, leadership consistently enjoys all the attention and limelight as it is seen to be the more attractive, dynamic and essential of the pair.

Our current interpretation and practice of management continues to be heavily influenced by 19th and 20th century approaches that were predicated upon automation, efficiency and predictability. This approach was pioneered by such management giants as Henry Fayol, Frederick Winslow Taylor and Yoichi Ueno. More recently management practice has been influenced by Harold Koontz, Cyril O’Donnell, Luther Gulick, Peter Drucker, Tom Peters, Warren Bennis, John Kotter and Jim Collins. Whilst the administrative core of these functions might still be relevant in many roles, the fundamental changes in employee and customer demographics have made many traditional management practices dubious at best and positively damaging at worst.

This programme has therefore been designed to address these issues using a dynamic, powerful and highly practical new model of management practice – the Q-OPD Full-Range Management Model© – that is based upon field studies, expert opinion, organisational psychology and management science.

Not only will this programme make the key functions and requisite skills for management very clear, it will also provide you with the tools and techniques required to achieve a very high level of competence and confidence in carrying them out in the real world.

This GLOMACS training course will highlight for you:

• The critical differences between management and leadership and, paradoxically, how they complement each other
• The five pairs of management functions that are required in today’s organisations
• The ‘meta’ core skills that need to be mastered by both managers and leaders
• The psychology of management
• Disruptive new management practices and principles

Objectives

This training course is designed to help you:

• Know with certainty, throughout your working day, what management function you need to display – from the full range available to you
• Retain valuable traditional management functions and implement highly effective new approaches
• Understand the situation awareness, communication and influence imperatives of your role
• Differentiate ‘hygiene factors’ from ‘motivators’ to obtain the discretionary effort and optimal performance of your staff
• Design and implement a career development strategy for yourself and, by extension, for your subordinates

Training Methodology

As the training course is structured around the Full-Range Management Model©, the composite skills will be covered in the sequence in which you will likely apply them in the workplace. Carefully designed individual and group exercises will help you to apply all concepts as soon as they are discussed as well as providing you with the opportunity to share your own experiences and insights with your fellow delegates. In addition, mini-case studies will illustrate how others have applied the principles in their own organisations and role plays will enable you to both take part and observe techniques in action.

An internationally-developed personality questionnaire will be used to give you an insight into your own thinking and behaviour, the different personas you display in the workplace and your unique contribution to the organisation.

Organisational Impact

The organisation will benefit from managers who are:

• Skilled in displaying the most appropriate management function in any situation
• Able to use an understanding of personality and communication psychology to optimise the performance of their staff
• Fully aware of the serious limitations of traditional management practices in obtaining performance from their multi-generational workforce
• Comfortable adopting an increasingly facilitative rather than directive role
• Able to elicit higher levels of sustainable commitment and productivity from their staff

Personal Impact

You will be exposed to a range of different approaches to not only understand yourself and others but also to elicit the discretionary effort of your staff. You will also have the confidence to carry out your role knowing that your decisions and actions are being informed by one of the most carefully researched models of management available anywhere. This will enable you to stand out from your colleagues when observed by your organisation’s senior management. Should you be fulfilling a joint management and leadership role you will be empowered by appreciating both the differences and the complementarities of both remits. These competencies and insights can be used in many different areas of your professional and personal life and will make you considerably more successful and valuable in today’s highly competitive job market.